Refund policy
IJEROVE Return and Refund Policy
Last updated: 15 August 2026
IJEROVE is operated by Intellingo Ltd (company number 16238669). For any return, refund or cancellation request, email support@ijerove.com and include your order number.
Returns
Contact us before sending anything back. We will give you the authorised return address and instructions for your order. Do not return an item to the sender address or any other address unless we have confirmed it in writing. Unauthorised returns may be delayed or refused where permitted by law.
UK and EEA consumers may tell us that they wish to cancel a distance purchase within 14 days after receiving the goods, without giving a reason, and then have a further 14 days to return them. For customers elsewhere, we voluntarily accept eligible change-of-mind return requests made within 14 days after delivery, unless local law gives you longer rights.
You may inspect an item as you would in a shop. Please return it with all supplied parts and, where reasonably possible, its original packaging. Where the law allows, we may reduce a refund to reflect loss in value caused by handling beyond what is necessary to inspect the item.
Return costs
For a change-of-mind return, you are responsible for return postage unless applicable law requires otherwise. For an item that is faulty, damaged, materially not as described, or the wrong item, IJEROVE will provide instructions and cover the reasonable authorised return cost.
Problems with an order
Contact support@ijerove.com as soon as possible if your item is damaged, defective, incorrect or incomplete. Include your order number and clear photos or video where useful. This does not limit any statutory rights you have.
Refunds
We will notify you after we receive and inspect the return, or after you provide acceptable evidence of return where the law requires. Approved refunds are sent to the original payment method. We aim to issue any refund due within 14 days after receiving the goods or acceptable evidence that they were sent back. Your bank or card provider may need additional time to post it.
Where required by law, a full-order cancellation refund includes the least expensive standard outbound delivery charge we offered. Any extra cost for an upgraded or express delivery option is not refundable unless required by law.
Cancellations
Email support@ijerove.com immediately if you want to cancel before fulfilment. We will try to stop processing, but cannot guarantee this once the order has entered fulfilment or shipment. Your statutory cancellation rights remain unaffected.
Final-sale and non-returnable items
Any restriction shown on a product page applies only where lawful. Nothing in this policy excludes rights that cannot legally be excluded.
This is interim return handling while IJEROVE confirms permanent regional return facilities. The authorised destination may differ by order and region. Never send a return until IJEROVE has supplied the address in writing.